Quality Assurance

 

Quality is the essential factor for our success. A good Quality Assurance System can assure our client of a qualified translation, especially for this web based service provider. We mainly guarantee our document translation service quality from following three phases:  

 

Translator Qualification

 

Working with over 1,000 highly qualified translators worldwide, we are in the position to fulfill all of your translation requirements whether it is a one-time project or an ongoing requirement. As one of North America’s leading translation agencies, we receive more than 50 new translator applications each week on average and we will accept about 20% of them to be our translators. In order to guarantee the translator quality, each one should:

 

·         Have translated at least 100,000 words

·         Have at least one official document indicating training accomplishment or other capability

·         Translate only into their native language

·         Be appropriately qualified in their technical areas

·         Have working industry experience for the material they translate

·         We always use translators who live in-country, where this is appropriate. This is because language is an evolving entity, and any translator who has been out of the country for a length of time will be unsuitable to translate material for that target audience.

 

The exception to this rule is where the material is aimed at communities living outside of that country. In these circumstances a translator from the target country will be used wherever possible.

 

Working Procedure

 

In order to guarantee the translation quality, we have designed a strict working procedure which fully complies with the requirement of ISO9001.  And our quality control points are as follows:

 

1) Translator Selection: Only qualified translators meeting the above mentioned criteria can be selected for your project, and as our clients, you have right to check the qualification of your translators;

 

2) Terminology Check: Before we begin the actual translation, we extract and translate the key terms, taking into consideration industry-specific issues, and cultural- and country-specific issues. This is especially important in projects that involve more than one translator, to maintain consistency in writing style and terminology usage.

 

3) Quality Controller: We have both translator and proofreader working together to guarantee the quality before we submit the work to you. When a translation is received from the translator, it is passed to an proofreader for proofreading. The proofreader first reads the translation copy to make sure that it reads well in the target language. The proofreader then compares the translation with the original to check for missing segments and incorrect sequences.

 

4) Print Check: Once the material is ready, it is typeset according to client requirements. At this stage it is given a final check to verify proper page layout, correct headers/footers, numbering and page numbering. Once this check is made, your translation is perfect and can be sent for your approval.

 

5) Knowledge Management: Whenever clients make any complaints about the translation errors, we will save the errors into our database and every translator has access to this database so as to avoid any future similar errors;

 

6) Quality Error Responsibility: Each translator and proofreader should be totally responsible for their work, so once you found their works really have any errors, please inform us as soon as possible, and we will require our translators to review your complains immediately.

 

Quality Standards

 

ISO9001

 

One of the key measures we apply to every aspect of our business is the application of the internationally recognized ISO9001 standard.

 

Training in People

 

We invest every year into continual education for our employees, their constantly improving ability is the guarantee for our translation accuracy rate!